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Self Service Software Ordering (using SCSM, SCCM and SCO)
This is something I hear a lot: customers want their end users to be able to order new software for their computers using a self service portal. As soon as the request is approved (if an approval is...
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It’s all about the Service
When talking about monitoring and management IT people tend to focus on infrastructure components like servers, network devices etc. This is indeed important, but even more interesting is to have an...
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Dealing with multiple Management Servers 3/3: Decommission old Management...
Sometimes Management Servers have to be removed from a Service Manager Management Group. This last blog post of the series will explain all the needed steps. Dealing with multiple Management Servers...
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SCSM 2012 SP1 (Beta) – Monitoring Management Servers with SCOM 2012
Monitoring SCSM 2012 Management Servers with SCOM 2012 was not possible by using SCOM 2012 agents. During an upgrade process from SCSM 2010 to SCSM 2012 you even need to remove the SCOM agent before...
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Service Manager: Count the number of incident support group changes
A customer of mine recently asked me if it’s possible to easily see (and later also use reports for), how many times an incident was moved between support groups. There are different approaches for...
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Speaker@HASMUG #TE14D5 after TechEd 2014 US #SysCtr #SCSM
TechEd 2014 US will happen in a few days. From May 4-8 2014, tons of excellent sessions and content will be presented during the conference and I am really looking forward to learn new stuff, meet...
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SCSM Customizations Presentation @SCUG_NL/@hypervnu Summer Night #SCSM
On June 26th 2014 I had the chance to present a SCSM session at the Dutch System Center user group during their annual Summer Night event. It was a great event with lots of content around System...
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