Clik here to view.
News in SCSM12 (Beta) #2 – Service Requests
One cool new process that Service Manager now supports is Service Request Management/Fulfillment. In Service Manager 2010 you had to use Incidents or Change Requests to address Service Requests – or...
View ArticleClik here to view.
News in SCSM12 (Beta) #3 – Automation of Service Requests
In my last blog post I talked about the new Service Request Work Item type and how to use them. Service Requests are great, but it would be even cooler to automate the IT processes behind it. This is...
View ArticleClik here to view.
Self Service Software Ordering (using SCSM, SCCM and SCO)
This is something I hear a lot: customers want their end users to be able to order new software for their computers using a self service portal. As soon as the request is approved (if an approval is...
View ArticleClik here to view.
It’s all about the Service
When talking about monitoring and management IT people tend to focus on infrastructure components like servers, network devices etc. This is indeed important, but even more interesting is to have an...
View ArticleClik here to view.
Dealing with multiple Management Servers 3/3: Decommission old Management...
Sometimes Management Servers have to be removed from a Service Manager Management Group. This last blog post of the series will explain all the needed steps. Dealing with multiple Management Servers...
View ArticleClik here to view.
SCSM 2012 SP1 (Beta) – Monitoring Management Servers with SCOM 2012
Monitoring SCSM 2012 Management Servers with SCOM 2012 was not possible by using SCOM 2012 agents. During an upgrade process from SCSM 2010 to SCSM 2012 you even need to remove the SCOM agent before...
View ArticleClik here to view.
FREE Advanced Send Mail for #SCSM – from itnetx & Cireson
It’s finally here – the long awaited FREE “Advanced Send Mail” MP for SCSM 2012+! What it is? It is a Management Pack that adds a new task to your Service Manager console. With this task you are able...
View ArticleClik here to view.
Service Manager: Count the number of incident support group changes
A customer of mine recently asked me if it’s possible to easily see (and later also use reports for), how many times an incident was moved between support groups. There are different approaches for...
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Speaker@HASMUG #TE14D5 after TechEd 2014 US #SysCtr #SCSM
TechEd 2014 US will happen in a few days. From May 4-8 2014, tons of excellent sessions and content will be presented during the conference and I am really looking forward to learn new stuff, meet...
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SCSM Customizations Presentation @SCUG_NL/@hypervnu Summer Night #SCSM
On June 26th 2014 I had the chance to present a SCSM session at the Dutch System Center user group during their annual Summer Night event. It was a great event with lots of content around System...
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News in SCSM12 (Beta) #2 – Service Requests
One cool new process that Service Manager now supports is Service Request Management/Fulfillment. In Service Manager 2010 you had to use Incidents or Change Requests to address Service Requests – or...
View ArticleClik here to view.
News in SCSM12 (Beta) #3 – Automation of Service Requests
In my last blog post I talked about the new Service Request Work Item type and how to use them. Service Requests are great, but it would be even cooler to automate the IT processes behind it. This is...
View ArticleClik here to view.
Self Service Software Ordering (using SCSM, SCCM and SCO)
This is something I hear a lot: customers want their end users to be able to order new software for their computers using a self service portal. As soon as the request is approved (if an approval is...
View ArticleClik here to view.
It’s all about the Service
When talking about monitoring and management IT people tend to focus on infrastructure components like servers, network devices etc. This is indeed important, but even more interesting is to have an...
View ArticleClik here to view.
Dealing with multiple Management Servers 3/3: Decommission old Management...
Sometimes Management Servers have to be removed from a Service Manager Management Group. This last blog post of the series will explain all the needed steps. Dealing with multiple Management Servers...
View ArticleClik here to view.
SCSM 2012 SP1 (Beta) – Monitoring Management Servers with SCOM 2012
Monitoring SCSM 2012 Management Servers with SCOM 2012 was not possible by using SCOM 2012 agents. During an upgrade process from SCSM 2010 to SCSM 2012 you even need to remove the SCOM agent before...
View ArticleClik here to view.
FREE Advanced Send Mail for #SCSM – from itnetx & Cireson
It’s finally here – the long awaited FREE “Advanced Send Mail” MP for SCSM 2012+! What it is? It is a Management Pack that adds a new task to your Service Manager console. With this task you are able...
View ArticleSpeaker@Microsoft TechDays 2011
I was again hired to speak at Microsoft Switzerland largest Tech Event called “TechDays” – this time in my home town Bern/Switzerland. I’m proud to present four different Session in the Private Cloud...
View ArticleClik here to view.
News in SCSM12 (Beta) #2 – Service Requests
One cool new process that Service Manager now supports is Service Request Management/Fulfillment. In Service Manager 2010 you had to use Incidents or Change Requests to address Service Requests – or...
View ArticleClik here to view.
News in SCSM12 (Beta) #3 – Automation of Service Requests
In my last blog post I talked about the new Service Request Work Item type and how to use them. Service Requests are great, but it would be even cooler to automate the IT processes behind it. This is...
View Article